After making the online payment or transfer, we will send to directly to the registered email a confirmation letter that guarantees your reservation.

You can also make your payment in cash at the airport as long as you inform us up to 24 hours in prior to your service time.
In case of not confirming the payment method, the confirmation letter won´t be processed by our system.

Please have in hand your confirmation letter (printed or digital) with you to locate the phone number that you can reach at in case of any unforeseen event.
By the Federal Law Regulation and policy insurance coverage the number of seats must be respected on each vehicle.

In case of being under the influence of alcohol or toxic substances, you won´t be able to board the vehicle as this might result on an accident or any other possible conflict during your service.
All passengers are fully responsible of their belongings during the service and, please make sure to avoid leaving any belonging on our vehicles.

The tolerance waiting time at the airport it´s 1 hour. If you experience any inconvenience or delay within the airport terminal, either due to your luggage or migration please report it at the moment to be able to wait until you leave the terminal. This tolerance time period starts once your flight lands.
The tolerance waiting time in any hotel/Airbnb/residence it´s 25 minutes. Once the tolerance time it´s over the driver will leave the location without any reimbursement.