Yes, all our services need to be requested at least 24 hours prior to the time it needs to be scheduled.

Our staff will monitor your flight and will be ready and waiting for you at the moment that your flight lands. This is why we ask to have all of the information needed so we can track the flight.

You don’t have to; we prefer you avoid printing because it will end in the transh can.
You can have your Confirmation Letter in your phone digitally, where you will be able to see our phone number and call us in case you need to.

We program it based on the requested timing to be at the airport prior to your flight and the distance between your location.

* Domestic Flights: 2 hours prior to the flight departure time
* International Flights: 3 hours prior to the flight departure time

Yes, as long as your pet stays inside the vehicle and his personal transportation cage during the whole transfer.

You can pay through our official website with our online Terminal accepting Credit or Debit Card, Paypal or Wire Transfer.

The vehicle selected will be based on the type of service and number of guests. Our vehicles are:

Transportation Vans: VW Transporter, Toyota Hiace and Nissan Urvan.
Luxury Vehicles: Suburban and Cadillac.

We can make a 10-minute courtesy stop at a pharmacy, convenience store or coffee shop only if needed.
In case that you need a longer stay at a supermarket or shopping mall, you need to request with 24 hours in advance and we will gladly make a requote for you. This type of service is charged per hour.

You have to report it immediately to the phone number you have at your Confirmation Letter. Once we receive your report we will follow up.
We kindly remind you that our drivers have different services with other customers going up and down on our vehicles during the day so we recommend you to make your report as soon as you realize there might be a forgotten object and if possible prior to the next service on the driver´s agenda.

Of course! As long as you do it in advance or at least 24 hours before your service time please count on it.

You can cancel your service without penalization by sending an email up to 48 hours before your arrival. In case of canceling within 48 hours of your arrival, there will be no refund.

Each terminal has a special area for (pre-contracted) Private/Shared Transportation or Taxis. You just need to locate that area and the find your driver. You will see a lot of people on this area, please locate a sign with your full name and that will be your driver!
Remember that as we already have your flight information we will be ready to greet you at the terminal you´ll be landing at.
Don’t worry we will have these instructions on your Confirmation Letter.